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At Itus Insurance Brokers Private Limited, we value transparency and customer satisfaction above all. If the customer is not satisfied with the resolution provided through our sales channel / operations channel, they can escalate their concern to the next level as per our grievance redressal hierarchy below.
Grievance email id - grievance@itus.co.in
Call on : +91 9390107451
Reach to us at
Chief Operating OƯicer, OƯice 405-A, 4th Floor, My Home Tycoon Building, Kundanbagh, Begumpet, Telangana - 560001
Response Time
Acknowledgement within 24 working hours.
Resolution within 7 working days
If the issue remains unresolved or the customer is still not satisfied with the Level 1 resolution, then they can reach out to the Principal Officer.
Email at - po@itus.co.in
If the concerns remain unresolved after Level 2, the customer may approach the Insurance Regulatory and Development Authority of India (IRDAI) or the Insurance Ombudsman. In any case the customer is still not satisfied with the resolution provided by the insurer or by the company, at any point of time he/she can approach the Grievance Redressal Cell of the Consumer AƯairs Department of IRDAI.
Complain at - complaints@irda.gov.in
IRDAI helpline - 155255 / 18004254732
IRDAI link - http://www.policyholder.gov.in/
IGMS link - www.igms.irda.gov.in
Ombudsman link - http://www.ecoi.co.in/
Insurance Regulatory and Development Authority of India (IRDAI) along with any letter or enclosures, if felt necessary, by post or courier to:
General Manager, Consumer AƯairs Department- Grievance Redressal Cell, Insurance Regulatory and Development Authority of India (IRDAI), Sy.No.115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad-500032.